Outbound
Call an applicant
The agent dials from the admissions follow-up list, finds out who picked up, and moves the application one step on — the acceptance fee, the placement tests, or a graduate programme conversation.
The agent opens the call. You play whoever answers — applicant, parent, or professional.
Student record privacy
Not started- 1 Record Applicant or student no.
- 2 Identity ID last four + birth date
- 3 Entitlement The student, or a release
Behind the rail
- Application status
- Student number
- Balance and holds
- Placement tests
- Academic record
Published information only until all three checks pass.
Transcript
The transcript appears here once the line connects.
Activity
Tool calls and privacy decisions land here.
- Blocked
- 0
- Tools
- 0
- Tokens
- 0
Inbound
Answer the line
Six reasons people ring UBT. The hardest is a loving parent asking about their child's application — and the answer depends on whether the student has authorised them.
You ring the desk. Speak first once the agent answers.
Student record privacy
Not started- 1 Record Applicant or student no.
- 2 Identity ID last four + birth date
- 3 Entitlement The student, or a release
Behind the rail
- Application status
- Student number
- Balance and holds
- Placement tests
- Academic record
Published information only until all three checks pass.
Transcript
The transcript appears here once the line connects.
Activity
Tool calls and privacy decisions land here.
- Blocked
- 0
- Tools
- 0
- Tokens
- 0
Knowledge
What the agent is allowed to know
Published material from ubt.edu.sa. Voice agent and text chat search this same index. If it is not here, the agent cannot say it.
Playbook
How this desk is run
The rule that outranks the enrolment target, what sits on each side of the rail, and what counts as a call worth having.
Desk
The session so far
A parent kindly turned away, and an applicant told honestly they are below the minimum, both count as successes. Scoring the control as a miss is how a desk learns to stop holding it.